Frequently asked website design, development & eCommerce questions
Following is a list of the most frequently asked questions in website design, development, eCommerce, eMail and hosting – please feel free to contact us anytime with any questions you may have!
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Before You Buy a Website Design & Development Package
How much does a website cost?
Our website packages start from as low as $1,800 and up to five figures, all depending on the amount of time used to design and custom develop your project. We offer business-specific products to help keep the cost as minimal as possible, but custom design and/or development work is billed accordingly. To choose the package that is right for your business, contact us to arrange a complimentary no obligation discussion where we can sit down and work out what your business requires.
What happens after I decide to have my website built by Exposure By Design?
Once you have spoken with an Exposure By Design consultant, you will receive an electronic copy of our Website Survey & Planning document. A simple planning tool designed to help you collate and organize the content and look for your new website. If you are unsure of the correct package for your business or require some presales assistance, we would welcome the opportunity to meet with you and discuss the project at your office.
Once the website survey has been finalized and all of the accompanying artwork has been received, our graphics team will begin preparing a concept design for your website. To learn more about the Exposure By Design website design and development process, please visit the ‘Understanding the Web Design Process’ section of our website.
Will I know how to populate, maintain and update my website once it is complete?
Of course! our Starter Kit comes with a detailed user manual that clearly describes all of the available functionality (within the website content management system) in a step by step reference guide. All documentation includes detailed diagrams and screenshots to help familiarise you with your site Dashboard and present the various features in the most understandable way.
We also have a members section of how to videos showing everything that you will need to guide you through the process of running your website.
We also offer a complimentary training service to all customers that feel more comfortable with an interactive demonstration from one of our internet marketing consultants. Our goal is to bring you up to speed with the website content management system and to demonstrate all of the available functionality at a pace that suits you. Feel free to book a lab session at a time that is convenient for you.
If I don’t want to update my own website content, can Exposure By Design do it for me?
Of course! We offer a range of maintenance plans designed to save you time and ensure that your website is constantly reflecting a fresh look with the most up to date content.
What happens if I have problems using the website content manager?
If our Starter Kit manual doesn’t have an answer for you our support team is always available by phone or e-mail Monday through Friday 7am – 7pm. If you have any problems or questions, just call or e-mail us for a same day response.
Don’t forget the members area is full of how to videos as well.
Do I need to purchase a website domain name?
No, all you have to do is choose the right one and we will do the rest. Our website design and development packages include registration of a .com.au domain name for 1 year, as well as the domain configuration required to make it work with your website.
What if I already have a website domain name?
No problem! We’ll gladly transfer your existing domain name to your new Exposure By Design website free of charge!
How long will it take to build my Web site?
The development time depends on the requirements of your website. The most basic of websites can be up and running in as little as 72 hours. Typically, we aim to deliver your website within 2-4 weeks. Check out our “How long does it take to Build a Website” info page or Talk to a website consultant for more information.
Can Exposure By Design provide graphics that are relevant to my business?
Yes! Exposure By Design can use a combination of stock photography and images, custom photography, or custom graphics that relate to your business or industry to help create a professional design for your website
What happens to my domain name and e-mail if I cancel my service?
The domain name included with your account is registered in your name. If you decide to cancel your plan, you can choose to transfer your domain name to another provider. You will have to re-configure your e-mail addresses with the new servers settings. We can provide you with a static output of your website for transfer if required.
Can Exposure By Design help me promote my website?
Yes! As a standard procedure for all websites, we align our design principles with commonly accepted benchmarks for search engine optimization. All of our packages include full keyword, page title and meta-tag administration tools to increase the likelihood of a favorable search engine ranking.
Exposure By Design also offers advanced site promotion plans for customers looking to develop a comprehensive online marketing strategy for their business. Our consultants will work within your budget and requirements to formulate an effective solution that increases online awareness and promotes your business to a wider global market.
eCommerce & Online Shopping Website Development
What is an eCommerce website merchant account?
A merchant account is the bank account that tracks and transfers all of the monetary transactions that occur through your website. Your first step in building your e-commerce site is setting up a merchant account with a provider.
How do I set up my eCommerce website merchant account?
Talk to your Exposure By Design website consultant about ways to set up a merchant account with your banking institution.
Are Exposure By Design’s websites and eCommerce platform secure?
Yes! All Exposure By Design websites and eCommerce systems are completely secure. Each hosting package includes 24 hour monitoring, virus protection and daily website and database backup. All ecommerce is secured by Crazy Domains 128-bit SSL certificate encryption.
How much will it cost to add eCommerce to my website?
That all depends on how customised your eCommerce processes are and how many products you have. If your requirements fit our standard eCommerce package it can cost as little as $1,500 to convert your new or existing site into a fully operational online store!
Website, eCommerce and CMS Hosting & Support
How do I pay for my monthly support and website hosting costs?
We accept the following methods of payment:
Cheque: Full year in advance only
Direct Debit: Automatically debited from the specified account number
Credit Cards: Automatically debited from the nominated account
What kind of services can I expect from Exposure By Design once I launch my Website?
We are constantly monitoring the Web and keeping up to date with the latest technologies. Our website designers, website developers and business consultants are always available to discuss the latest developments and potential opportunities that may enhance the utility of your website. To learn more about the additional services currently offered by Exposure By Design, please visit our services section.
How do I pay for additional services such as maintenance or training?
Services that do not occur on a fixed monthly basis (such as optional components and extra services) will be invoiced on a standard 14 day credit policy. Payment for these services can be made by cheque, credit card or direct transfer.
eMail Related Questions
I’m not at the office and I need to check my email, how do I check it online?
Exposure By Design offers our clients webmail services, allowing you to access your email from any internet-enabled computer. just log on to webmail and enter your complete email address and password to get to your webmail control panel.
I want to setup my email account in Outlook, what are the server settings?
We have a complete step-by-step email setup guide available for download.
Ready to talk about how we can help with your Brisbane Custom Website Design project?
