For urgent requests, please use our live chat.
A quick summary of your request in the subject line, will help us to quickly see what is needed for your ticket.
Here are some great examples:
– Add a new blog post next Wednesday
– Create a SEO plan for my site
– Pre-Production Planning
– Upgrade to a higher level hosting plan
– Update my Google Business Profile
Clear, concise, use direct language.
The WHAT, WHERE, and WHY are most important.
A good example:
WHAT: Add the attached eBook image with a download form
WHERE: at the top of the of the ‘Services’ page
WHY: for our Easter promotion
An unclear example:
“Promote this eBook on the services page .”
Letting us know the objective e.g. “Easter promotion” can help us understand the background of your request and even make suggestions where available!
Providing specific page URLs and identifying the section/area of the page you want to adjust will help us quickly make the change in the right place. Images will help too…
We welcome any reference websites or examples you have for your requests. These can help us see the exact style you’d like for content or design, which is easier than trying to explain with words!
A picture is worth a thousand words! A screenshot of your request can help us quickly visualize what you’d like and where.
You can also use tools like Awesome Screen Shot to record videos of your screen, to explain what you want, or any issues you see.
You can’t just copy an image from the internet and there can be large penalties if you do. Be sure to let us know if you have the right permissions for any images/videos you send for your site.
Your feedback plays a big part in how we adjust our service to improve overall quality and satisfaction for our clients. Please share your thoughts.
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