5 Common Mistakes to Avoid when Requesting Reviews

5 Common Mistakes to Avoid when Requesting Reviews

There’s a right way and a wrong way to ask consumers for online reviews.

It’s unwise to try to game the system by flooding review sites with fake, effusive reviews in order to boost your online reputation. And, even though positive online reviews can boost your business’ online profile, be aware that when you solicit reviews from loyal consumers, you have little control of the outcome.

If you try to influence the opinion, you could damage your credibility with your consumers.

So, when soliciting consumers for reviews, be sure you don’t make these common mistakes that could cost you your reputation.

5 Common Mistakes to Avoid when Requesting Reviews

Mistake 1: Asking All Consumers at Once

When too many reviews appear over a short period of time, readers sometimes get suspicious. Remember, part of gathering reviews is building trust. Instead, make it a part of your business practice to ask for reviews periodically so that you will receive a constant trickle of feedback.

Mistake 2: Asking for a Good Review

Consumers don’t want to feel as if they’ve been manipulated. In fact, you’ll foster trust if you ask them to give their honest opinion. This makes them more likely to put effort into the review and to write something positive.

Mistake 3: Spamming Consumers

It’s best to ask for reviews by email or send occasional short, polite messages and leave it at that. Badgering consumers is a sure-fire way to generate negative reviews.

Mistake 4: Giving Consumers Canned Reviews

If all of your reviews have the same or similar wording, readers will treat them as spam and ignore your business. Reviews should be written so that they truly reflect the person’s genuine opinion of your business.

Mistake 5: Paying Off Consumers for Reviews

Paying (or Incentivising) consumers for reviews will get your business banned from review sites.

Google may choose to de-list you. Building a stellar excellent online reputation takes a bit of time but if you do good work, you will see results.

The best way to capture more positive online reviews is to approach your most loyal and happy consumers directly.

Make it easy for consumers by including direct links to each review site on your website, emails, or other forms of communication. If you handle requests in the same manner you would customer service, there’s a good chance you’ll reap the rewards.

 

If you would like to have exposure by design  run a 2 month Reputation Build program check it out here.  This program is designed to establish you as one of the best in your town or region. Check it here.

Reputation Management

Other Reputation Management Articles for you to read:-

4 Reasons to Know What Customers are Saying About Your Business

How your Poor Online Reputation can be Hurting your SEO

3 Ways Bad Online Reviews Are Ruining Your Business

10 Dos and Don’ts for Developing a Solid Review Requesting System

5 Steps for Property Managers to Improve Your Online Reputation

Adapt or Die: The Power of the Reputation Economy

Geoff Doyle

Geoff Doyle

Marketing Consultant at Exposure By Design
My goal is to help our clients accomplish fantastic things through online marketing, typically starting with a new website or a website redesign project and evolving into a long term relationship built on increasing leads and sales.
Call us on 0409228554
Geoff Doyle